FAQ’s

Frequently Asked Questions (FAQ)

Ordering and Payment:

• How do I place an order?
  • To place an order, simply browse our products, select the items you want, add them to your cart, and proceed to checkout. Follow the steps to complete your purchase.
  • What payment methods do you accept?
  • We accept multiple payment methods, including credit and debit cards and other secure payment gateways. You can see the full list of accepted payment methods during the checkout process.
• Is my payment information secure?
  • Yes, your payment information is secure. We use industry standard encryption and security protocols to protect your data. Your financial details are never stored on our servers.
• Can I cancel or modify my order after it’s been placed?
  • We aim to process orders quickly. If you need to make changes, please reply back to the order confirmation email as soon as possible. Once an order is shipped, it cannot be canceled or changed.

Shipping and Delivery:

• How can I track my order?
  • After your order ships, we will provide a tracking number and a link to track your package. You can monitor your delivery status in real time.
• How long will it take to get my order?
  • Handling Time: Our handling is 1-2 business days (Monday to Friday).Transit Time: Standard delivered 4-6 Business Days (Monday to Friday)  

Returns and Refunds:

• What is your return policy?
  • We have a free and happy return policy. If you are not satisfied with your purchase, you may return it within 30 of receipt. Please see our return policy for detailed information.
• How do I initiate a return or request a refund?
  • To initiate a return or request a refund, please reply back to the order confirmation email. They will guide you through the process and provide any necessary instructions.

Product Information:

• How do I find the right product for my needs?
  • You can use our search bar, filters, and product descriptions to find the product that best suits your needs. If you need further assistance, feel free to contact our customer support team.
• Are the products on your site genuine and high quality?
  • Yes, we source our products from reputed suppliers. We ensure the authenticity and quality of all products available on our website.

Customer Support: 24/7-

Phone: +1 302-281-4650

Email: [email protected] 

Address : 2501 Chatham Rd Suite 5139, Springfield, Illinois 62704, United States